The Annoyance, Irritation, and Frustration of The Mobile Phone: A Design Challenge
"We are in real danger of a consumer backlash against annoying technologies. We already have seen the growth of mobile-phone free zones, of prohibition against phone use, camera use, camera phones, in all sort of public and private places. The mobile phone has been shown to be a dangerous distraction to the driver of an automobile, whether hands-free or not. If we do nothing to overcome these problems, then the benefits these technologies bring may very well be denied us because the social costs are simply too great. There are many sources of frustration or potential liability."
(Donald A. Norman) - courtesy of usabilityviews
minimizing the annoyance
